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Kabbalah Software Downloadable Software Delivery and Refund Policy

Delivery Policy

Kabbalah Software fonts and clip-art are delivered electronically. The URL with the download information is sent via email with the customer receipt. It is valid for three days after the order. 

Other software is drop-shipped from other manufacturers, and the delivery times are dependent on those manufacturer's own policies. Third party drop-shipping partners may have their own restrictions on delivery to various countries. Kabsoft will order the software for drop-shipment within two business days of receiving the order, and will inform the customer if the product cannot be shipped.

Downloadable Software:

To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.

  1. All returns for downloaded software must be pre-authorized by Kabbalah Software Inc. (Kabbalah Software) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to Kabbalah Software within 30 days of the date Kabbalah Software made the software available to you for download (the "Purchase Date"), and Kabbalah Software must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by Kabbalah Software, or if the time requirements described above are not met. Kabbalah Software is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.


  2. Products not purchased directly from Kabbalah Software must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.


  3. To receive a refund for downloaded software purchases from Kabbalah Software, you must obtain from Kabbalah Software an Affidavit of Software Destruction (described below), and complete and return the Affidavit to Kabbalah Software. No credit will be issued for incomplete or non-Kabbalah Software component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to Kabbalah Software, all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.


  4. All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by Kabbalah Software clearly displayed on the form. To receive a RMA #, email Kabbalah Software at returns@kabsoft.com . You must provide sufficient information for Kabbalah Software to be able to identify your transaction, such as the Kabbalah Software order number and/or invoice number and/or date of transaction given to you when the download was ordered. If Kabbalah Software is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Affidavit of Software Destruction ready for completion and return to Kabbalah Software.


  5. Kabbalah Software will refund the purchase price only if there is a technical problem with the software that cannot be resolved within 48 hours of the customer request.


  6. When making your request for an RMA, please provide Kabbalah Software with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction, sign and date the Affidavit, and return it to Kabbalah Software as instructed on the form.


  7. When Kabbalah Software receives your properly completed and signed Affidavit of Software Destruction within the timeframe discussed above, Kabbalah Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Kabbalah Software will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.

Kabbalah Software Tangible Product Refund Policy

To obtain a refund on a boxed product that was delivered to you, you must adhere to the following guidelines.

  1. All returns must be pre-authorized by Kabbalah Software Software, Inc. Refunds will not be made on unauthorized returns.

  2. Product not purchased directly from Kabbalah Software must be returned to the place of purchase and is subject to the return policies of the place of purchase.

  3. Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment. No credit will be issued for incomplete or non-Kabbalah Software product / component returns.

  4. Returns in the United States must be received by Kabbalah Software within 35 days after the date Kabbalah Software ships the product. Returns for shipments from Kabbalah Software to locations outside the United States must be received by Kabbalah Software within 60 days after the date Kabbalah Software ships the product.

  5. All returns must have a Return Merchandise Authorization # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact Kabbalah Software, Inc.  at returns@KabSoft.com. You will be given the RMA # and the address for the return.

  6. Kabbalah Software suggests that you return the package with a carrier that has a reliable tracking system as Kabbalah Software will not make a refund until it receives the package.

  7. Upon receipt of an authorized return, Kabbalah Software will provide a refund to you, less shipping and handling charges, which will not be refunded.

  8. Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Kabbalah Software will send you a check. If you purchased by credit card, your account will be credited. If by purchase order (for pre-approved accounts), your account will be credited. Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail.

  9. Multi-user Licenses:
    Kabbalah Software cannot accept returns for credit on multi-user licenses once the product has shipped.
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